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Affiliate Program Terms and Conditions

Last Updated: May 01, 2026

1. General

The Superalink Affiliate Program ("the Program") allows you to earn a commission for every successful purchase made through your unique referral link. You will also receive ongoing commissions for future purchases made by the same customer, as long as the customer remains active in our system. Attribution and tracking rules are detailed in Section 3.

By joining the Program, you agree to be bound by these Terms and Conditions, the Superalink Affiliate Privacy Policy, and the Superalink Affiliate Violation Policy (collectively, "the Affiliate Program Documents").

Superalink may update the Affiliate Program Documents from time to time.

  • Material changes to policy provisions (including these Terms and Conditions, the Privacy Policy, and the Violation Policy) will be notified to affiliates via email at least 30 days prior to the effective date.
  • Changes to commercial terms (including but not limited to commission rates, payout thresholds, payout schedules, and discount amounts) that are unfavorable to affiliates will be notified at least 14 days prior to the effective date. Changes that are favorable to affiliates (e.g., increased commission rates, lowered payout thresholds) may take effect immediately upon notification.
  • Introduction or termination of promotional incentives (e.g., Welcome Gifts, seasonal campaigns) may take effect upon notification.

Affiliates who continue to participate in the Program after the effective date, or who do not respond within the applicable notification period, will be deemed to have accepted the updated terms. The current version of each document is always available at the Superalink Affiliate portal.

If you do not agree to the updated terms, you may terminate your participation at any time as provided in Section 11.

2. Eligibility

2.1 General Requirements

To participate in the Superalink Affiliate Program, you must:

  • Be at least 18 years of age or the age of majority in your jurisdiction of residence, whichever is higher
  • Have the legal capacity to enter into binding agreements
  • Provide accurate, current, and complete information during registration
  • Maintain a valid PayPal account or other supported payout method for receiving commissions

If you are registering on behalf of a legal entity (such as a company, partnership, or other organization), you represent and warrant that you have the authority to bind that entity to these Terms and Conditions.

2.2 Restricted Jurisdictions

Participation in the Program is not available to individuals or entities resident in jurisdictions where:

  • Superalink is prohibited from operating under applicable laws or regulations
  • Participation would violate applicable sanctions, embargoes, or trade restrictions imposed by Singapore, the United States, the European Union, or the United Nations

Superalink reserves the right to restrict participation from additional jurisdictions at its discretion, including in response to regulatory developments or business considerations.

2.3 Conflicts of Interest

Affiliates may not participate in the Program if they:

  • Are current employees, contractors, or officers of Superalink or its affiliated entities
  • Hold a relationship with Superalink that would create a conflict of interest with the affiliate role

The above restriction does not apply where an exception has been granted in writing by Superalink.

2.4 Accuracy of Registration Information

Affiliates are responsible for maintaining the accuracy of the information provided during registration, including contact details, payout account information, and any tax-related documentation required under Section 9. Superalink may suspend or terminate participation where registration information is found to be inaccurate, incomplete, or fraudulent.

2.5 Single Account per Person

Each individual or legal entity may maintain only one (1) affiliate account, unless otherwise expressly authorized by Superalink in writing. Operating multiple accounts in violation of this Section 2.5 constitutes a violation of the Superalink Affiliate Violation Policy, including but not limited to Category E-1 (Multi-Account Fraud) and Category E-3 (Promotional Incentive Abuse).

3. Tracking Data and Attribution

3.1 Unique Affiliate Link

Upon registration, each affiliate is assigned a unique affiliate link that tracks customer activity attributable to the affiliate. Purchases are attributed to the affiliate when the customer reaches the Superalink store through the affiliate's unique link, subject to the conditions set out in this Section 3.

3.2 Attribution Window

Attribution operates on a 90-day rolling window, calculated as follows:

  • The initial 90-day attribution window begins on the date the customer first reaches the Superalink store through the affiliate's unique link
  • Each subsequent qualifying purchase by the customer resets the attribution window for an additional 90 days from the date of that purchase
  • If no qualifying purchase is made within an active 90-day window, attribution to the affiliate expires

For the avoidance of doubt:

  • "Reaching the Superalink store through the affiliate's unique link" means the customer's session originates from the affiliate's link, as recorded by Superalink's tracking system
  • A "qualifying purchase" is a completed purchase that is eligible for commission under Section 6

3.3 Customer Activity Status

A customer is considered active with respect to an affiliate if the customer has made at least one qualifying purchase within the most recent 90-day attribution window. If no qualifying purchase has occurred within the window, the customer is considered inactive with respect to that affiliate.

Inactive status means that future purchases by the customer, after attribution expiry, will not generate commissions for the affiliate, unless the customer reaches the Superalink store again through the affiliate's unique link and triggers a new attribution window.

3.4 Commission Eligibility

Commissions are earned on all qualifying purchases of products and services through the Superalink store, subject to the rules set out in Section 6. The following purchases are not eligible for commissions:

  • Purchases made outside an active attribution window for the affiliate
  • Purchases that are subsequently refunded, cancelled, or charged back, in which case the commission may be clawed back in accordance with Section 6
  • Other categories of purchases as set out in Section 6

4. Monitoring The Revenues

4.1 Affiliate Dashboard

Superalink provides each affiliate with access to a personal dashboard for monitoring performance under the Program. The dashboard provides:

  • Detailed reports on earnings, including commissions and promotional credits
  • Purchase data attributable to the affiliate under Section 3
  • Product-specific revenue breakdowns
  • Click and conversion metrics, including the number of users who clicked on the affiliate's unique link and the number of users who completed a qualifying purchase

4.2 Data Accuracy and Delay

Dashboard data is updated on a regular basis. Affiliates acknowledge that there may be a processing delay of 24 to 48 hours between an event and its reflection in the dashboard.

The accuracy and availability of dashboard data is subject to the disclaimers set out in Section 10.2. Affiliates should not rely solely on real-time dashboard data for time-sensitive business decisions.

5. Advertisement Guidelines

5.1 Use of Promotional Assets

Superalink provides promotional assets, including but not limited to graphics, banners, and pre-written copy, for use by affiliates in promoting Superalink products. Use of these assets is governed by Section 8.1 (Superalink Brand Assets).

5.2 Affiliate Responsibilities

Affiliates are responsible for:

  • Integrating the affiliate link or QR code into their own platforms (e.g., blogs, social media, websites) and maintaining such integrations
  • Ensuring that all promotional content created or distributed by the affiliate is accurate, not misleading, and compliant with applicable laws, regulations, and third-party platform terms of service
  • Complying with the Superalink Affiliate Violation Policy, including but not limited to Category A (Paid Advertising), Category C (Content and Brand Usage), and Category D (Privacy and Data)

5.3 Modification and Removal

Superalink reserves the right to request, at any time, that the affiliate remove or modify promotional content that:

  • Is inaccurate, misleading, or contains material misrepresentations
  • Violates applicable laws, regulations, or third-party rights
  • Conflicts with the Superalink Brand Guidelines or the Affiliate Program Documents

Affiliates shall comply with such requests within a reasonable timeframe specified by Superalink. Failure to comply may result in sanctions under the Superalink Affiliate Violation Policy.

Liability for affiliate-generated promotional content is further governed by Section 10.4 (Affiliate Indemnification).

6. Commissions and Payout

6.1 Commission Rate and Affiliate Link Functionality

As a Superalink Affiliate Influencer, you'll earn 15% commission on each successful transaction made through your unique affiliate link.

Your affiliate link will:

  • Automatically apply discounts for eligible customers based on package duration.
  • The discount applied will vary depending on the duration, and other currencies will be calculated on a prorated basis. Please see the new scheme below:
    • 5 days or more: $2 OFF
    • 7 days or more: $5 OFF
    • 15 days or more: $7 OFF
    • 20 days or more: $9 OFF
    • 30 days: $12 OFF
  • Track purchases to ensure your commission is accurately recorded.

6.2 Payout Schedule

  • Payouts are processed automatically on a rolling basis between the 5th and 10th of each month.
  • Each payout includes commissions earned from the 1st to the last day of the previous month. (Example: Commissions earned in November will be paid between December 5 and December 10.)
  • Affiliates must have a minimum balance of $40 USD to qualify for a payout.
  • If your balance does not meet the threshold, it will automatically roll over to the next month.

6.3 Payout Methods

Payouts are currently supported via PayPal. Superalink may add or modify supported payout methods at its discretion, with notification provided in accordance with Section 1.

To receive your payout via PayPal, you must connect your PayPal account:

  • Go to the Payout menu in your dashboard
  • If no PayPal account is added, you will see a notification prompting you to add one
  • Click "Manage My Wallet" to add, update, or delete your PayPal account

Affiliates are responsible for ensuring that the payout account information on file is accurate. Superalink is not liable for payouts delayed or failed due to incorrect or outdated account information provided by the affiliate.

6.4 General Notes on Commissions

  • Commissions remain valid as long as the referred customer remains active, as defined in Section 3.
  • Promotional credits (including Welcome Gifts) are governed by Section 7 and are not treated as commissions.
  • Any fraudulent or suspicious activity may result in withholding or clawback of commissions, in accordance with the Superalink Affiliate Violation Policy.
  • Specific definitions of prohibited activities and corresponding sanctions are detailed in the Violation Policy.

7. Promotional Incentives

7.1 Overview

Superalink may offer promotional incentives to affiliates from time to time, including but not limited to Welcome Gifts, referral bonuses, milestone rewards, and seasonal campaigns ("Promotional Incentives"). The availability, amount, and terms of each Promotional Incentive are determined by Superalink at its sole discretion and may vary over time.

7.2 Welcome Gift

Affiliates who register for the Superalink Affiliate Program will receive a Welcome Gift in the form of a promotional credit of $30 USD, credited to the affiliate's wallet upon registration.

The Welcome Gift, and all other Promotional Incentives credited to the wallet, are subject to the following conditions:

  • Promotional credits are credited to the same wallet as earned commissions and are reflected in the affiliate's total wallet balance.
  • Promotional credits cannot be used to make purchases on the Superalink store. Promotional credits are available for withdrawal only, subject to the conditions set out in Section 6.2.
  • Promotional credits are non-transferable and cannot be exchanged, gifted, or assigned to any other affiliate or third party.
  • Promotional credits have no expiration date unless otherwise specified at the time of issuance.

7.3 Withdrawal Order

When an affiliate's wallet contains both promotional credits and earned commissions, withdrawals will be applied to promotional credits first, followed by earned commissions, on a first-in basis.

7.4 Modification and Discontinuation

Superalink reserves the right to introduce, modify, or discontinue any Promotional Incentive at any time, with notification provided in accordance with Section 1.

Promotional credits already issued to an affiliate's wallet prior to the effective date of any such modification or discontinuation will remain valid under the terms in effect at the time of issuance, subject to Sections 7.5 and 7.6 below.

7.5 Treatment of Wallet Balance upon Voluntary Termination

If an affiliate voluntarily terminates participation in the Program as provided in Section 11, the wallet balance will be treated as follows:

  • Promotional credits remaining in the wallet at the time of termination will be forfeited and shall not be paid out.
  • Earned commissions that have reached the payout threshold set out in Section 6.2 ($40 USD) at the time of termination will be paid out in the next scheduled payout cycle, in accordance with the standard payout schedule.
  • Earned commissions that have not reached the payout threshold at the time of termination, and any commissions arising from transactions completed after the termination date, will be forfeited.

Affiliates are encouraged to review their wallet balance prior to submitting a termination request.

7.6 Forfeiture upon Violation

Promotional credits may be clawed back or forfeited in the event of a violation of the Superalink Affiliate Violation Policy. The specific conditions and procedures for such forfeiture are governed by the Violation Policy, including but not limited to Category E-3 (Promotional Incentive Abuse).

7.7 No Guarantee

Participation in the Program does not entitle any affiliate to any specific Promotional Incentive. The continued availability of any Promotional Incentive is at the sole discretion of Superalink.

8. Intellectual Property

8.1 Superalink Brand Assets

Superalink may provide affiliates with brand assets to support promotional activities, including but not limited to logos, banner images, pre-written copy and templates, dedicated affiliate sales links with embedded promotional codes, and brand guideline documents (collectively, "Brand Assets").

All Brand Assets are the sole and exclusive property of Superalink. Superalink grants the affiliate a limited, non-exclusive, non-transferable, revocable license to use the Brand Assets solely for the purpose of promoting Superalink products in connection with the affiliate's participation in the Program.

Affiliates shall:

  • Use Brand Assets only as provided and in accordance with the Superalink Brand Guidelines made available to affiliates from time to time
  • Not modify, alter, distort, or create derivative works from Brand Assets except as expressly permitted by Superalink in writing
  • Not use Brand Assets in any manner that misrepresents the affiliate's relationship with Superalink or implies official endorsement beyond the scope of the affiliate relationship

Specific prohibited uses of Brand Assets are further detailed in the Superalink Affiliate Violation Policy, including but not limited to Category C-3 (Brand Asset Misuse).

8.2 Affiliate Link

The unique affiliate link assigned to each affiliate is owned by Superalink. The affiliate is granted a limited right to use the affiliate link solely during the term of the affiliate's participation in the Program. Upon termination of participation, regardless of cause, the affiliate link shall be deactivated and the affiliate's right to use the link shall cease immediately, as provided in Section 11.5.

8.3 Affiliate-Generated Content

"Affiliate-Generated Content" means any content created by the affiliate that promotes Superalink products or features the Superalink brand, including but not limited to blog posts, social media posts, videos, photographs, reviews, and other promotional materials, regardless of the platform on which such content is published.

The affiliate retains ownership of Affiliate-Generated Content, subject to the license granted to Superalink in Section 8.4.

8.4 License Granted to Superalink

By participating in the Program, the affiliate grants Superalink a perpetual, worldwide, royalty-free, sublicensable, and non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, publicly display, and create derivative works from Affiliate-Generated Content for any purpose related to Superalink's business, including but not limited to:

  • Marketing and promotional activities across Superalink's owned channels (website, social media, email, advertising)
  • Reposting, sharing, or featuring on official Superalink accounts
  • Use in internal training, business development materials, and partner communications
  • Adaptation for use in different markets, languages, or formats

This license survives the termination of the affiliate's participation in the Program.

The affiliate represents and warrants that:

  • The affiliate owns or has obtained all necessary rights to grant the license set out in this Section 8.4
  • The Affiliate-Generated Content does not infringe the intellectual property rights, privacy rights, publicity rights, or any other rights of any third party
  • The Affiliate-Generated Content complies with all applicable laws and the Superalink Affiliate Violation Policy

8.5 Attribution and Removal

Where reasonably practicable, Superalink will provide attribution to the affiliate when using Affiliate-Generated Content on Superalink's owned channels. Attribution is at Superalink's discretion and is not a condition of the license granted in Section 8.4.

If an affiliate requests removal of specific Affiliate-Generated Content from Superalink's owned channels, Superalink will consider such requests in good faith but reserves the right to retain and continue using such content where reasonably necessary for ongoing campaigns or business operations.

8.6 Third-Party Platform Content

Where Affiliate-Generated Content is published on third-party platforms (e.g., social media platforms, blogs hosted by third parties), the affiliate is responsible for ensuring compliance with the terms of service of such platforms. Superalink's license under Section 8.4 applies to Superalink's use of such content and does not override any rights granted to the third-party platform by the affiliate under the platform's own terms.

9. Tax Responsibility

9.1 Affiliate's Tax Obligations

All commissions and other payments made by Superalink to the affiliate under this Agreement are gross amounts before any applicable taxes. The affiliate is solely responsible for:

  • Determining the tax treatment of any payments received under the Program in the affiliate's country of residence or tax jurisdiction
  • Reporting all income received from the Program to the appropriate tax authorities
  • Paying any income tax, value-added tax (VAT), goods and services tax (GST), or other applicable taxes arising from the affiliate's participation in the Program
  • Complying with any tax registration, filing, or invoicing requirements applicable to the affiliate

Superalink does not provide tax advice. Affiliates are encouraged to consult a qualified tax advisor regarding their tax obligations.

9.2 Withholding Tax

Where Superalink is required by applicable law to withhold any tax from payments to the affiliate, Superalink shall:

  • Deduct the required amount from the payment
  • Remit the withheld amount to the appropriate tax authority
  • Provide the affiliate with documentation of the withholding upon request

The affiliate acknowledges that the net amount received after such withholding shall constitute full and complete payment of the commission owed.

9.3 Tax Documentation

Superalink may, from time to time, request that the affiliate provide tax-related documentation, including but not limited to:

  • Tax identification numbers
  • Tax residency certificates
  • Forms required under applicable tax treaties
  • Other documentation reasonably necessary for Superalink to comply with its tax obligations

Failure to provide such documentation within a reasonable timeframe may result in withholding at the default statutory rate, suspension of payouts, or, where required by law, termination of the affiliate's participation in the Program.

9.4 Indemnification for Tax Liabilities

The affiliate shall indemnify and hold Superalink harmless from any claims, penalties, interest, or other liabilities arising from the affiliate's failure to comply with applicable tax obligations, including failure to report income or pay taxes due on commissions received under the Program.

10. Liability, Disclaimers, and Force Majeure

10.1 Participation at Affiliate's Own Risk

Participation in the Superalink Affiliate Program is voluntary and at the affiliate's own risk. Superalink makes no guarantees, representations, or warranties regarding the affiliate's income, performance, or success in the Program. Any earnings projections, examples, or estimates provided by Superalink are illustrative only and shall not be construed as a promise or guarantee of actual earnings.

10.2 Disclaimer of Warranties

The Program, including the affiliate dashboard, tracking systems, brand assets, and any related tools or services provided by Superalink, is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Superalink expressly disclaims all warranties of any kind, whether express or implied, including but not limited to:

  • Warranties of merchantability or fitness for a particular purpose
  • Warranties that the Program will be uninterrupted, error-free, or free from harmful components
  • Warranties regarding the accuracy, reliability, or completeness of any data, reports, or analytics provided through the affiliate dashboard
  • Warranties regarding the continued availability of any specific feature, commission rate, or promotional incentive

10.3 Limitation of Liability

To the maximum extent permitted by applicable law, Superalink shall not be liable for any:

  • Indirect, incidental, special, consequential, punitive, or exemplary damages
  • Loss of profits, revenue, business opportunities, goodwill, or anticipated savings
  • Loss or corruption of data, content, or affiliate materials
  • Damages arising from third-party actions, including but not limited to the actions of platforms hosting affiliate content, payment processors, or customers

The aggregate liability of Superalink to the affiliate under or in connection with the Affiliate Program Documents, regardless of the cause of action, shall not exceed the total amount of commissions paid by Superalink to the affiliate during the twelve (12) months preceding the event giving rise to the claim.

Nothing in this Section 10.3 shall limit liability that cannot be limited under applicable law, including liability for fraud, willful misconduct, or gross negligence.

10.4 Affiliate Indemnification

The affiliate shall indemnify, defend, and hold Superalink harmless from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

  • The affiliate's breach of these Terms and Conditions or any other Affiliate Program Document
  • The affiliate's violation of any applicable laws, regulations, or third-party rights (including intellectual property, privacy, and publicity rights)
  • Affiliate-Generated Content, including any claim that such content infringes third-party rights
  • Any misrepresentation made by the affiliate in connection with promoting Superalink products
  • The affiliate's failure to comply with tax obligations as set out in Section 9

Superalink shall notify the affiliate of any claim subject to indemnification under this Section 10.4 within a reasonable timeframe and shall reasonably cooperate with the affiliate in the defense of such claim.

10.5 Force Majeure

Neither party shall be liable for any failure or delay in performance under this Agreement to the extent such failure or delay is caused by events beyond the reasonable control of that party, including but not limited to:

  • Acts of God, natural disasters, pandemics, or epidemics
  • War, terrorism, civil unrest, or government actions (including sanctions, embargoes, or regulatory changes)
  • Failures or disruptions of internet, telecommunications, payment processors, or third-party platforms relied upon for the operation of the Program
  • Cyberattacks, denial-of-service attacks, or other malicious actions by third parties
  • Labor disputes affecting Superalink's operations or those of its critical service providers

The party affected by a force majeure event shall make reasonable efforts to mitigate the effects of such event and to resume performance as soon as reasonably practicable. Where a force majeure event continues for more than sixty (60) consecutive days, either party may terminate participation in the Program upon written notice, with wallet balance treatment governed by Section 7.5.

11. Termination

11.1 Voluntary Termination by Affiliate

An affiliate may voluntarily terminate participation in the Program at any time by submitting a termination request to Superalink through the official affiliate contact channel.

Voluntary termination becomes effective on the date Superalink confirms receipt of the request. Treatment of the wallet balance upon voluntary termination is governed by Section 7.5.

11.2 Termination by Superalink for Violation

Superalink may terminate an affiliate's participation in the Program in accordance with the Superalink Affiliate Violation Policy. Termination under this section refers to Level 3 sanctions as defined in the Violation Policy and shall follow the procedures set out therein, including evidence documentation, internal approval, and notification to the affiliate.

For Level 1 and Level 2 violations, sanctions short of termination (such as warnings, commission withholding, or temporary account suspension) shall apply in accordance with the Violation Policy. Repeated Level 2 violations may be escalated to termination as provided in the Violation Policy.

11.3 Termination for Other Cause

Superalink may also terminate an affiliate's participation, with at least 14 days' prior written notice, in the event of:

  • Failure to comply with applicable laws or regulations governing the affiliate's activities
  • Insolvency, bankruptcy, or dissolution of the affiliate (where the affiliate is a legal entity)
  • Discontinuation of the Superalink Affiliate Program as a whole, in which case all participating affiliates will be notified at least 30 days prior to the effective date

11.4 Treatment of Wallet Balance upon Termination by Superalink

Upon termination by Superalink under Section 11.2 (for violation):

  • Commissions earned from transactions found to be in violation will be withheld or clawed back in accordance with the Violation Policy.
  • Promotional credits remaining in the wallet at the time of termination will be forfeited.
  • Earned commissions from non-violating transactions that have reached the payout threshold set out in Section 6.2 ($40 USD) will be paid out in the next scheduled payout cycle.
  • Earned commissions from non-violating transactions that have not reached the payout threshold will be forfeited.

Upon termination by Superalink under Section 11.3 (for other cause), wallet balance treatment shall follow the same rules as Section 7.5 (voluntary termination), unless otherwise agreed in writing.

11.5 Post-Termination Obligations

Upon termination of participation in the Program, regardless of cause:

  • The affiliate's right to use the affiliate link, promotional assets, and any Superalink brand materials shall cease immediately.
  • The affiliate must remove all Superalink-related promotional content and affiliate links from any platforms under the affiliate's control within 30 days of termination.
  • The affiliate's obligations under the Privacy Policy regarding the handling of any personal data obtained during the affiliate relationship shall continue to apply.

11.6 Determination of Violation

Determination of whether a violation has occurred and the applicable sanction level shall be made by Superalink in accordance with the procedures set out in the Violation Policy. Affiliates shall be afforded the right to provide an explanation as set out in the Violation Policy.

12. Dispute Resolution

12.1 Scope

This Section 12 applies to any dispute, claim, or controversy arising out of or relating to these Terms and Conditions, the other Affiliate Program Documents, or the affiliate's participation in the Program (each, a "Dispute"). The parties agree to resolve Disputes in accordance with the procedures set out in this Section 12, before resorting to litigation.

12.2 Good Faith Negotiation

Before initiating arbitration or any other formal proceeding, the party raising the Dispute shall provide written notice to the other party describing the nature of the Dispute, the relevant facts, and the relief sought ("Dispute Notice"). The Dispute Notice shall be sent:

  • From the affiliate to Superalink at the official affiliate contact email
  • From Superalink to the affiliate at the email address on file in the affiliate's account

The parties shall negotiate in good faith to resolve the Dispute within thirty (30) days of the date of the Dispute Notice. The 30-day negotiation period may be extended by mutual written agreement.

12.3 Small Claims Track

Notwithstanding Section 12.4, where the aggregate amount in Dispute does not exceed USD $1,000, the parties agree that:

  • The Dispute shall be resolved exclusively through the good faith negotiation process set out in Section 12.2
  • If the parties cannot reach resolution within the negotiation period (including any extension), the affiliate's sole remedy shall be voluntary termination of participation in the Program as provided in Section 11.1, with wallet balance treatment governed by Section 7.5
  • Neither party shall initiate arbitration or litigation for Disputes falling under this Section 12.3

This Section 12.3 is intended to provide a proportionate and accessible resolution path for low-value Disputes and shall not be construed as a waiver of either party's substantive rights.

12.4 Arbitration

Where the aggregate amount in Dispute exceeds USD $1,000 and the parties are unable to resolve the Dispute through good faith negotiation under Section 12.2, the Dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre ("SIAC") in accordance with the SIAC Arbitration Rules in force at the time of the commencement of arbitration, which rules are deemed to be incorporated by reference into this Section.

  • Seat of arbitration: Singapore
  • Language of arbitration: English
  • Number of arbitrators: One (1), unless the parties agree otherwise in writing
  • Governing law: The substantive law of Singapore, as provided in Section 13

The arbitral award shall be final and binding on the parties. Judgment upon the award may be entered in any court of competent jurisdiction.

Each party shall bear its own costs of arbitration, including legal fees, unless the arbitrator determines otherwise in accordance with the SIAC Arbitration Rules.

12.5 Court Proceedings

Notwithstanding Section 12.4, either party may seek injunctive or other equitable relief from a court of competent jurisdiction in Singapore for:

  • Protection of intellectual property rights
  • Prevention of unauthorized use or disclosure of confidential information
  • Enforcement of an arbitral award rendered under Section 12.4

The exclusive jurisdiction of the courts of Singapore as provided in Section 13 shall apply to any such court proceedings.

12.6 Confidentiality of Dispute Resolution

The parties agree to keep all aspects of any Dispute resolution process under this Section 12 (including the existence of the Dispute, the content of negotiations, the proceedings of arbitration, and any resulting award) strictly confidential, except where disclosure is:

  • Required by applicable law or regulation
  • Necessary for the enforcement of an arbitral award
  • Made to a party's legal, financial, or tax advisors under appropriate confidentiality obligations

12.7 Class Action Waiver

To the maximum extent permitted by applicable law, the affiliate and Superalink each agree that any Dispute shall be brought solely in the party's individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

12.8 Continuation of Program During Dispute

Unless and until participation is terminated in accordance with Section 11, the parties shall continue to perform their respective obligations under these Terms and Conditions during the pendency of any Dispute resolution process under this Section 12.

13. Governing Law & Jurisdiction

13.1 Governing Law

This Agreement, the other Affiliate Program Documents, and any Dispute arising out of or in connection with them shall be governed by and construed in accordance with the substantive laws of Singapore, without regard to its conflict of law principles.

The United Nations Convention on Contracts for the International Sale of Goods shall not apply to this Agreement.

13.2 Jurisdiction

Subject to the dispute resolution procedures set out in Section 12:

  • Disputes referred to arbitration under Section 12.4 shall be resolved by the Singapore International Arbitration Centre (SIAC) in accordance with the SIAC Arbitration Rules, with Singapore as the seat of arbitration
  • Court proceedings permitted under Section 12.5 (for protection of intellectual property, prevention of unauthorized disclosure, or enforcement of arbitral awards) shall be subject to the exclusive jurisdiction of the courts of Singapore
  • Disputes falling within the small claims track under Section 12.3 shall be resolved through good faith negotiation as provided therein

The affiliate consents to the personal jurisdiction of Singaporean courts and SIAC for the purposes set out in this Section 13.

14. Miscellaneous

14.1 Account Security

Affiliates are responsible for maintaining the security and confidentiality of their account credentials, including but not limited to passwords, two-factor authentication devices, and API keys (where applicable). Affiliates shall:

  • Not share their login credentials with any third party
  • Promptly notify Superalink of any unauthorized access or suspected security breach
  • Take reasonable measures to prevent unauthorized use of the account

Superalink is not liable for any losses or damages arising from the affiliate's failure to maintain account security. Account sharing or transfer is further governed by the Superalink Affiliate Violation Policy, including Category E-2 (Account Transfer or Sharing).

14.2 Customer Ownership

All customers acquired through an affiliate's unique link are Superalink customers and are subject to all Superalink terms, policies, and customer agreements. Affiliates shall not:

  • Claim ownership or exclusive rights over customers referred through their affiliate link
  • Restrict, interfere with, or condition the customer's relationship with Superalink
  • Use customer information obtained through the affiliate dashboard for purposes other than those expressly permitted under the Superalink Affiliate Privacy Policy

Customer data handling is further governed by the Superalink Affiliate Privacy Policy and the Superalink Affiliate Violation Policy, including Category D (Privacy and Data Violations).

14.3 Entire Agreement

These Terms and Conditions, together with the other Affiliate Program Documents, constitute the entire agreement between the affiliate and Superalink with respect to the affiliate's participation in the Program. They supersede all prior or contemporaneous communications, representations, or agreements, whether written or oral, relating to the subject matter herein.

In the event of any conflict between these Terms and Conditions and any other Affiliate Program Document, the following order of precedence shall apply:

  1. Individually negotiated written agreements between the affiliate and Superalink (if any)
  2. These Terms and Conditions
  3. The Superalink Affiliate Violation Policy
  4. The Superalink Affiliate Privacy Policy
  5. Other guidelines, FAQs, or operational documents

14.4 Severability

If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable by a court or tribunal of competent jurisdiction, such provision shall be severed from these Terms and Conditions, and the remaining provisions shall continue in full force and effect. The parties shall negotiate in good faith to replace the severed provision with a valid provision that most closely reflects the original intent of the parties.

14.5 Assignment

The affiliate may not assign, transfer, or sublicense any rights or obligations under these Terms and Conditions without the prior written consent of Superalink. Any purported assignment in violation of this Section shall be null and void.

Superalink may assign or transfer its rights and obligations under these Terms and Conditions, in whole or in part, without the affiliate's consent, including in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of Superalink's assets. Superalink shall provide notice of any such assignment in accordance with Section 1.

14.6 Notices

Unless otherwise specified in these Terms and Conditions, all notices and communications under this Agreement shall be in writing and shall be sent:

  • From Superalink to the affiliate: to the email address on file in the affiliate's account
  • From the affiliate to Superalink: to the official affiliate contact email designated by Superalink

Notices are deemed received on the date of transmission, provided no failure notification is received. Affiliates are responsible for maintaining a valid and monitored email address on file.

14.7 No Waiver

The failure or delay of either party to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision. No waiver of any provision shall be effective unless made in writing and signed by an authorized representative of the waiving party.

14.8 Survival

The following provisions shall survive the termination of the affiliate's participation in the Program, regardless of cause:

  • Section 7 (Promotional Incentives), with respect to wallet balance treatment
  • Section 8 (Intellectual Property), including the license granted to Superalink under Section 8.4
  • Section 9 (Tax Responsibility)
  • Section 10 (Liability, Disclaimers, and Force Majeure)
  • Section 11.5 (Post-Termination Obligations)
  • Section 12 (Dispute Resolution)
  • Section 13 (Governing Law & Jurisdiction)
  • This Section 14, where applicable

14.9 Independent Contractor Relationship

The affiliate is an independent contractor and not an employee, agent, partner, joint venturer, or representative of Superalink. Nothing in these Terms and Conditions shall be construed as creating an employment relationship, partnership, joint venture, or agency relationship between the affiliate and Superalink. The affiliate has no authority to bind Superalink or to make any representations or commitments on behalf of Superalink.

14.10 Language

These Terms and Conditions are written in English. Any translation provided by Superalink is for convenience only. In the event of any inconsistency or conflict between the English version and any translation, the English version shall prevail.

14.11 Headings

Headings used in these Terms and Conditions are for convenience of reference only and shall not affect the interpretation of the provisions herein.